Shipments and returns
Your pack shipment
Packages are generally dispatched within 5 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery by UPS Extra with required signature, an additional cost will be applied, so please contact us before choosing this method. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Return Policy
1. Return Conditions
Customer satisfaction is important to us. If you are not satisfied with our products, you can return them under the following conditions:
- Returns must be made within 30 days from the delivery date.
- The product must be unused, undamaged, and in its original packaging.
- The returned product must comply with the conditions specified during the purchase.
2. Return Process
The return process includes the following steps:
- Requesting a return: Please contact our customer service to initiate a return request. You may need to fill out a form detailing your return request.
- Shipping the product back: After the return is approved, please send the product back to us. Shipping costs are the customer's responsibility.
- Completion of return: Once we receive the product and conduct necessary checks, your return will be processed.
- Refund: The refund for the returned product will be issued via the original payment method.
3. Non-Returnable Items
Returns may not be accepted under the following circumstances:
- Used or damaged items
- Items with opened packaging or damaged original packaging
- Items that are customized or not suitable for personal use
4. Contact Us
For any return inquiries or other questions, feel free to contact our customer service. Our contact information is available on our website.
5. Changes
This return policy may be updated from time to time. Updates will be posted on our website and will become effective as of the date they are published.
